Safe hospitality
covid-19 travel information

We are working hard to welcome you soon to beautiful Varenna. We will make your stay unforgettable, with the utmost levels of safety and tranquility for you and your loved ones.

Varenna and Lake Como is still one of the most beautiful destinations in the world, this year even more. We are implementing various operational protocols to guarantee the highest health and safety standards for our guests and staff following World Health Organization and Italian authorities’ guidelines.

Sanification and health & safety

Sanification point
sanification points are available in the hotel lobby and entrance of Casa Rossa.

Personal safety devices
guests and personnel will be required to wear masks in all common areas and where security distance of 1 meter is not possible.

Common area sanification
public areas are sanitized daily using specific antibacterial and viricidal products.

Guest room sanification
the majority of our rooms have private, open-air spaces and windows which help airing of these areas. Guest rooms are sanitized daily using specific antibacterial and viricidal products, with particular attention to objects that are frequently touched.

Restrooms in lobby
our guests are asked to sanitize their hands before and after using the restroom located in the lobby.  Restrooms are regularly cleaned and sanitized by our staff using specific antibacterial and viricidal products.

Body temperature measurement
in order to access the hotel, we may require body temperature measurements with contactless thermoscan devices for guests and staff in compliance with individual safety and privacy regulations. 

Air conditioning
following current government regulations common area air conditioning systems are accurately cleansed and sanitized using a hydroalcoholic solution and hydrogen peroxide. Guest rooms are sanitized with same protocol before each guest’s arrival.

Privacy and social distancing

Check-in and check-out
check-in procedures maybe be partially carried out before arrival in order to avoid any unnecessary close contact with reception personnel. During check-out contactless payment devices are preferred.

Ristorante La Vista, Terrace and Bar
our restaurant and bar offer indoor and outdoor spaces and guarantee both proper distancing among tables as per current government regulations.

Staff training

All of our personnel has been trained for compliance and monitoring of health and safety protocols adopted following World Health organization and Italian government regulations. All of our staff is subject to body temperature measurement before each shift. A dedicated protocol for suppliers entering the hotel has also been implemented.

Reservation flexibility

Peace of mind when you book with us: in order for you to book your stay with us without worries we have reviewed our cancellation to allow you change your travel dates and have a free cancellation policy up to 7 days before arrival.

The above guidelines will be constantly updated following regulations updates.